Case study
CLIENT
ANZ
Industry
Financial and Insurance Services
Practice
- Consulting + Strategy + Architecture
- Platform + Software Engineering
- Cloud + Infrastructure Optimisation
- Risk + Compliance + Security
Overview
ANZ provides banking and financial products and services to over 8.5 million customers in over 32 markets.
ANZ contacted Crystal Delta to develop a proprietary loan management system that would improve the customer experience, automate manual processes and that would be compliant and consistent with their internal information integrity and legal governance.
Value solution
Crystal Delta has:
- Delivered a scalable and resilient event-driven microservice architecture
- Automated settlement and fulfillment processes
- Consolidated heterogeneous disparate data sources
Outcomes
- Accelerated and improved the accuracy of loan origination processing with minimal staff intervention
- Enhanced the customer experience and life-cycle with simplified interactions
- Improved operational efficiency and reduced costs by automating previously manual processes
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Get in touch
Interested in learning more about our work and how Crystal Delta can help your organisation?