Other Industries
OTHER INDUSTRIES
Crystal Delta consistently delivers value to our clients through our products, services and practices.
Crystal Delta consistently delivers value to our clients through our products, services and practices.
Our clients across industries is testament to the breadth and depth of technology capability and expertise that Crystal Delta brings to different domains.
INDUSTRY
- Financial and Insurance Services
- Australia and Oceania
PROBLEM
Powerwrap’s quality of service and client satisfaction was heavily impacted by a fragmented customer experience, stemming from not owning their infrastructure and instead directly exposing their customers to an array of providers tools and systems, which was identified as a roadblock to a planned IPO.
Crystal Delta implemented a state-of-the-art cloud platform and built a cohesive customer-facing web application to allow real-time access to $9B in managed portfolios and positions, to capturing and manage financial advisers requests, domestic and international trades, managed-funds orders, with an integrated modern tasks management.
The value solution led to significant improvements in customer satisfaction and a successful IPO.
VALUE SOLUTION
- Software Engineering
- Integration + APIs
- Cloud + Infrastructure
- Automation + Information Management
- Delivery Enablement
- Increased market value from proprietary technology infrastructure ownership
- CSAT and NPS score increased 2-fold
- Reduced the risk in capturing customer requests and tasks
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TESTIMONIAL
“Crystal Delta has been an essential backbone and resource pool in managing our digital transformation for the past 4 years. Thanks to their support, we successfully migrated our core operations to a modern cloud-based client portal, which also included knowledge transfer to in-house teams and coaching. Our dedicated Crystal Delta DevOps team and consultants have become a pillar of our technology strategy.”
– Chris Naurois, Manager Client Experience, Powerwrap Ltd
OUR SOLUTION
- Built DevOps capability by using principle of production engineering, site reliability engineering and empowering teams
- Content delivery heavily performance optimized at all points in the network flow
- Cloud based architecture designed to scale to millions of users, using cloud platforms such as Amazon, Azure and Akamai
- Developed team plans, recruiting iFlix staff and training internal teams with strong focus on culture, empowerment and coaching
CLIENT CHALLENGES
- Epic growth of teams & people from 50 to 750 staff in 12 months
- Global scale of millions of users across three continents
- Video streaming on networks across emerging markets
CLIENT BENEFITS
- Rapid business growth
- Empowered internal teams, heavily coached and trained on engineering best practices and lean agile methodologies
- Scalable, extensible platform solutions
- Achieved 99.9% availability with millions of users
INDUSTRIES
Financial + Insurance Services
Established from the extensive industry experience of our founders, Crystal Delta has forged a lasting, trusted relationship with a range of financial institutions, with a reputation for quality and expertise.
Education + Training
We specialise in education technology offering our clients a comprehensive Mastedly portfolio of flexible solutions to enhance learning and teaching.
Other Industries
Our clients across industries is a testament to the breadth and depth of technology capability and expertise that Crystal Delta brings to different domains.