Dynamics 365 / SAP Integration for Brother.
Supply chain, finance, and demand forecasting connected. Manual processes replaced with data.
Disconnected systems. No clear direction. Manual everything.
Brother is a global technology brand whose Australian operations needed to modernise — both in how they served partners and customers, and how their internal systems communicated. Without a defined technology strategy or integrated systems, supply chain decisions, demand forecasting, and inventory management were all running on manual processes with poor data integrity.
- No defined technology strategy or architecture to guide the digital transformation
- Existing platforms couldn't support the digital capabilities the business needed
- Manual, time-consuming processes across supply chain, finance, and operations — with limited data integrity
A technology strategy, a proof of concept, and Dynamics 365 / SAP connected end to end.
Crystal Delta developed Brother's target-state technology architecture and roadmap, built a proof of concept for improved customer and partner experience, and implemented integrations between Dynamics 365 and SAP to modernise supply chain and finance operations.
- Target-state technology architecture, roadmap, and strategy — developed, approved, and ready to execute
- Proof of concept demonstrating a significantly improved experience for both customers and channel partners
- Dynamics 365 and SAP integration connecting supply chain, finance operations, and customer support functions
- Improved channel partner management enabled by better data flow between systems
- Process automation (RPA) across planning, forecasting, and inventory optimisation
The Impact
Approved technology strategy providing a defined path for Brother's digital transformation.